Issues - A support ticket linked to the customer, with a communication thread and related tasks.
An app for logging and resolving issues reported by customers, with a communication thread and a direct link to the tasks needed to resolve them.
The situation you deal with every day
Issues reported by customers (e.g. via email) are usually handled outside the system, so it's unclear who's working on it, what its status is, and exactly what was told to the customer. Issues keeps the problem description, the full communication, and related tasks in one place, linked directly to the customer.
Key features
Linked to a Customer
every issue can be assigned to a specific customer, with a quick "+" to add a new one.
A "From" field
records who the issue came from.
Communication thread (Posts)
the "Add post" button adds another message to the issue, with its own content, a "From" field, and an "Originating mail" field (linking back to the original email), plus a "Thread UID" for tracking the email thread.
Its own workflow step and Open/Closed status
filter by stage (Open, Closed, All).
Ownership
filter by "Owned by me" and "Managed by me", the same approach used across Hubleto.
Direct link to Tasks
the "Tasks" tab on an issue lets you add a task with the same fields as the Tasks app (Developer, Tester, Estimated workhours, Estimated duration, Workflow step, Worked hours, linked related record).
Search and filtering
sortable columns (Title, From, Problem description, Workflow step, Owner, Manager, Closed, Thread UID) and a search field.
Hubleto vs. the competition
Most CRMs don't have a dedicated support-ticket app, or only handle issues as a note on the customer record. Hubleto gives an issue its own communication thread linked back to the original email, plus a direct link to the tasks needed to resolve it, tied to the customer it concerns.
Who is it suitable for?
Companies that need to log and resolve issues reported by customers, with visibility into the communication and related tasks in one place.